We make it as easy as possible to place an order with us! Please choose one of the following methods:
1. You can place your order on line for the
fastest possible service. We provide a "shopping cart" to allow you to
select products as you browse our web site. When checking out we provide
a secure SSL session to protect your privacy including credit card
information.
2.
You may call toll us free 1-888-889-9444 during 9 am - 4 pm PST 7 days a week.
This toll free phone number is available for placing orders, checking the
status of existing orders and for product questions and availability. If you
prefer you can also
send
us an email as we promptly reply to questions sent by email.
3.
You can also fax your order 24 hours a day to 1-702-558-6200. Simply print the
friendly
order form and fax it in, or mail your completed order form along with a
cashiers check, money order or personal check to:
Stayleaner.com
7985 W. Sahara Ave. #101
Las Vegas, NV 89117
Paypal is available from our shopping
cart, so you can select this method of payment for a secure transaction.
We do not sell
our customer list, nor do we share any information with outside sources.
Please be assured that your privacy is protected at stayleaner.com.
Shipping Options, Insurance &
Disclaimer
We offer FREE* shipping in the Continental United States for
orders totaling $75.00 or more and only charge a flat rate of $6.00 for orders
under $75. *Some items such as RTD's, liquid supplements, protein bars and
other heavy products are subject to actual shipping charges. Orders placed before 12:00pm Pacific Standard Time will ship
the same business day providing that the items are in stock.
Please let us know if you
are unable to receive mail from either UPS or the Postal Service (USPS)
when you place your order! Even though you select Free UPS Ground we may still
ship via USPS depending on a variety of factors, so just let us know!
Here's some info about the two carriers that
we use for shipping within the USA:
Priority 2-3 Days: This is the US Postal Service Priority Mail option.
This service is not guaranteed, but we have found it be VERY reliable. At
least 95% of shipments arrive in 2 - 3 days with MANY coming in 2 days.
They even deliver on Saturdays! With other shipping companies, they may
say 3 days delivery time, but that almost never counts Saturdays, so the
delivery time is usually much longer. There is delivery confirmation
(not detailed tracking) on all Priority packages. The USPS can deliver to APO/FPO
addresses, PO Boxes and many places that other carriers can not reach.
UPS Ground: This service is very reliable, has full tracking
information, provides free insurance up to $100 and is cheaper when the items are very heavy. Depending on
your location, this service will take 2 - 7 business days, not counting
Saturdays. Simply use the UPS Transit Map below to determine the
shipping time to your state. UPS does not deliver to P.O. boxes so
please list a valid street address with your order or choose USPS Priority
Mail.
UPS 2nd Day Air: Same benefits as Ground but only faster!
Guaranteed two-day delivery not including Saturdays.
UPS Next Day Air: Same benefits as Ground but with delivery the
next business day. Does not include Saturdays, though UPS does offer
Saturday delivery and we would be happy to give you a quote for this
service by calling us at 1-888-889-9444.
We do NOT request or require a signature for
UPS deliveries, but we cannot force the driver to leave the package if no
one is home. If you live in a relatively low crime area and the risk is
small, the driver will usually leave the package at your door or other
safe area, and it is solely up to the UPS driver's discretion whether or
not to require a signature. This also applies to any special shipping
instructions that you have asked us to include on your shipping label. UPS does not deliver on weekends or
holidays, so please do not include these days when estimating your
expected delivery date.
Shipping Insurance & Disclaimer
Unlike UPS, the United States Postal
Service (USPS) does not guarantee delivery of your package unless you have
the package insured. This applies to both domestic and international
shipments, with or without Delivery Confirmation. Should you
choose to add insurance when you check out and you do not receive your package
within a reasonable time, we would then be able to file a
claim with USPS and either reship your order or refund your money.
Due to circumstances outside of our
control, some international orders get stopped by the customs agency in
your country. Please read our full disclaimer:
DISCLAIMER: Unfortunately, we cannot be responsible for any customs restrictions,
tariffs, or other regulations that may apply in countries outside the United
States. If you have any questions, we encourage you to speak with your
customs office, although we will ship any products you order to the address
you provide.
The laws are different in every country, they change often, and we cannot
keep up with them all. The responsibility is yours to check with your
country's Customs office to see if your country allows the shipment of
products you ordered (or wish to order) to your country.
We will do our part and follow the exact directions in your order.
We will ship the products that you pick to the address that you provide. We
will give you the best service and ship it very quick at the rates that we
have agreed to on our site. If for whatever reason the package is seized by
Customs Officials, we will not issue you a refund unless all products are
returned to us in their original condition. Most orders make it through
customs fine; however, most orders that are stopped are returned to us.
Also, if the package is returned to us by Customs Officials, you are still
responsible for any shipping charges. You pay actual shipping charges based
on the weight of the package.
Any duties or taxes that may apply are your responsibility.
By ordering from our site you are stating that you agree to the above
paragraphs. Don't worry though, we rarely have problems with
international shipments and almost all products are legal in almost all
countries.
My Package Was Seized, Now What?
If your package is stopped by the customs agency in your country, you may
or may not receive a notice from them. If the products are indeed
illegal in your country, they will most likely return the package to us.
If they do, there may be a return shipping fee. Once the package is
received back by us, we will contact you by e-mail and refund you for the
products, minus the shipping fees. You can also use this credit towards
different products or have the package shipped again. We will help you
out!
If the package is not sent back to us or if it is destroyed, we will not
be able to refund any part of the purchase price. We followed your
directions and those directions caused the product to be seized. We
apologize for the inconvenience and we hope you will give us a try again
with different products.
We hope you can understand the reasons that we can not refund you for
seized products. Our goal is to make every customer happy! We do
exactly as the customer tell us to do, like any good company should.
Unfortunately, sometimes doing what you want us to do can cause problems if
you are not sure of what the laws are in your country.
Sales Tax
Currently, only Nevada residents are subject to sales tax collected by
stayleaner.com.. Most food items in Nevada are considered Non-Taxable.
Damages and Shortages
Merchandise damaged during shipping or shortages (missing items) must be
reported to stayleaner.com within 24 hours of receipt. We will contact the
shipping company for visual inspection of the merchandise and box. We will
either reship the merchandise, or issue you a credit for the amount of any
confirmed damaged or missing merchandise.
Returns
You must call or e-mail us for a return authorization number prior to
returning any merchandise. Merchandise must be returned at your expense in
unopened and perfect condition in order to receive credit. We do not allow
any nutrition bars to be returned for credit, unless there is a
manufacturing problem.A 15% restocking
fee will be applied to all returns plus any shipping costs we have
incurred. Sorry, but we cannot accept product
returns after 30 days of invoice date.
Manufacture Guarantee Returns
If a product is guaranteed by the manufacturer, or a company is
guaranteeing a product and you decide the product did not work for you, you
must obtain a return authorization number from us. You will still be
responsible for our shipping and handling costs to you as well as the cost
of return shipping to us. Since we are not the manufacturer nor the company
promising 100% guarantee, there is a 15% restocking fee on top of the
shipping charges you will incur. Under no
circumstances will we accept any product returns 30 days or later after the
invoice date.
On the rare occasion that we may ship you an item other than what you
ordered, do not open the product or it will void your right to return it.
We will gladly pick it up and ship the correct items out to you.
Back Orders
We regularly stock every item we advertise on our website. Although every
attempt is made to maintain inventory of each product we carry, occasionally
we may run out of certain products. If any product is not in stock for an
order, we will hold off shipment of your entire order until all products are
available, assuming that the backordered items will arrive to us in only a
day or two. If the backordered items will be out of stock for more than two
days we will ship the products that we have to fulfill your order. The
remaining items will be shipped as soon as they arrive with no additional
shipping charges to you.
Legal Notices
Any litigation, dispute, or other claim which may arise from the purchase,
sale, advice, use or involvement with stayleaner.com. shall be settled in
accordance with the laws of the State of Nevada, and shall be heard in the
State of Nevada and in the County of Clark.
These policies are subject to change at any time without notice.
Shipping Options, Insurance &
Disclaimer
We offer FREE shipping in the Continental United States for
orders totaling $75.00 or more and only charge a flat rate of $6.00 for
orders under $75.
Please let us know if you
are unable to receive mail from either UPS or the Postal Service (USPS)
when you place your order! Even though you select UPS we may still
ship via USPS depending on a variety of factors, so just let us know!
Here's some info about the two carriers that
we use for shipping within the USA:
Priority 2-3 Days: This is the US Postal Service Priority Mail option.
This service is not guaranteed, but we have found it be VERY reliable. At
least 95% of shipments arrive in 2 - 3 days with MANY coming in 2 days.
They even deliver on Saturdays! With other shipping companies, they may
say 3 days delivery time, but that almost never counts Saturdays, so the
delivery time is usually much longer. There is basic delivery confirmation
and tracking on most Priority packages. The USPS can deliver to APO/FPO
addresses, PO Boxes and many places that other carriers can not reach.
UPS Ground: This service is very reliable, has full tracking
information, and is cheaper when the items are very heavy. Depending on
your location, this service will take 2 - 5 business days, not counting
Saturdays. Simply use the UPS Transit Map below to determine the
shipping time to your state. UPS does not deliver to P.O. boxes so
please list a valid street address with your order or choose USPS Priority
Mail.
We do NOT request or require a signature for
UPS deliveries, but we cannot force the driver to leave the package if no
one is home. If you live in a relatively low crime area and the risk is
small, the driver will usually leave the package at your door or other
safe area, and it is solely up to the UPS driver's discretion whether or
not to require a signature. This also applies to any special shipping
instructions that you have asked us to include on your shipping label. UPS does not deliver on weekends or
holidays, so please do not include these days when estimating your
expected delivery date.
Shipping Insurance & Disclaimer
Unlike UPS, the United States Postal
Service (USPS) does not guarantee delivery of your package unless you have
the package insured. This applies to both domestic and international
shipments, with or without Delivery Confirmation. Should you
choose to add insurance when you check out and you do not receive your package
within a reasonable time, we would then be able to file a
claim with USPS and either reship your order or refund your money.
Due to circumstances outside of our
control, some international orders get stopped by the customs agency in
your country. Please read our full disclaimer:
DISCLAIMER: Unfortunately, we cannot be responsible for any customs restrictions,
tariffs, or other regulations that may apply in countries outside the United
States. If you have any questions, we encourage you to speak with your
customs office, although we will ship any products you order to the address
you provide.
The laws are different in every country, they change often, and we cannot
keep up with them all. The responsibility is yours to check with your
country's Customs office to see if your country allows the shipment of
products you ordered (or wish to order) to your country.
We will do our part and follow the exact directions in your order.
We will ship the products that you pick to the address that you provide. We
will give you the best service and ship it very quick at the rates that we
have agreed to on our site. If for whatever reason the package is seized by
Customs Officials, we will not issue you a refund unless all products are
returned to us in their original condition. Most orders make it through
customs fine; however, most orders that are stopped are returned to us.
Also, if the package is returned to us by Customs Officials, you are still
responsible for any shipping charges. You pay actual shipping charges based
on the weight of the package.
Any duties or taxes that may apply are your responsibility.
By ordering from our site you are stating that you agree to the above
paragraphs. Don't worry though, we rarely have problems with
international shipments and almost all products are legal in almost all
countries.
My Package Was Seized, Now What?
If your package is stopped by the customs agency in your country, you may
or may not receive a notice from them. If the products are indeed
illegal in your country, they will most likely return the package to us.
If they do, there may be a return shipping fee. Once the package is
received back by us, we will contact you by e-mail and refund you for the
products, minus the shipping fees. You can also use this credit towards
different products or have the package shipped again. We will help you
out!
If the package is not sent back to us or if it is destroyed, we will not
be able to refund any part of the purchase price. We followed your
directions and those directions caused the product to be seized. We
apologize for the inconvenience and we hope you will give us a try again
with different products.
We hope you can understand the reasons that we can not refund you for
seized products. Our goal is to make every customer happy! We do
exactly as the customer tell us to do, like any good company should.
Unfortunately, sometimes doing what you want us to do can cause problems if
you are not sure of what the laws are in your country.
Sales Tax
Currently, only Nevada residents are subject to sales tax collected by
stayleaner.com.. Most food items in Nevada are considered Non-Taxable.
Damages and Shortages
Merchandise damaged during shipping or shortages (missing items) must be
reported to stayleaner.com within 24 hours of receipt. We will contact the
shipping company for visual inspection of the merchandise and box. We will
either reship the merchandise, or issue you a credit for the amount of any
confirmed damaged or missing merchandise.
Returns
You must call or e-mail us for a return authorization number prior to
returning any merchandise. Merchandise must be returned at your expense in
unopened and perfect condition in order to receive credit. We do not allow
any nutrition bars to be returned for credit, unless there is a
manufacturing problem.A 15% restocking
fee will be applied to all returns plus any shipping costs we have
incurred. Sorry, but we cannot accept product
returns after 30 days of invoice date.
Manufacture Guarantee Returns
If a product is guaranteed by the manufacturer, or a company is
guaranteeing a product and you decide the product did not work for you, you
must obtain a return authorization number from us. You will still be
responsible for our shipping and handling costs to you as well as the cost
of return shipping to us. Since we are not the manufacturer nor the company
promising 100% guarantee, there is a 15% restocking fee on top of the
shipping charges you will incur. Under no
circumstances will we accept any product returns 30 days or later after the
invoice date.
On the rare occasion that we may ship you an item other than what you
ordered, do not open the product or it will void your right to return it.
We will gladly pick it up and ship the correct items out to you.
Back Orders
We regularly stock every item we advertise on our website. Although every
attempt is made to maintain inventory of each product we carry, occasionally
we may run out of certain products. If any product is not in stock for an
order, we will hold off shipment of your entire order until all products are
available, assuming that the backordered items will arrive to us in only a
day or two. If the backordered items will be out of stock for more than two
days we will ship the products that we have to fulfill your order. The
remaining items will be shipped as soon as they arrive with no additional
shipping charges to you.
Legal Notices
Any litigation, dispute, or other claim which may arise from the purchase,
sale, advice, use or involvement with stayleaner.com. shall be settled in
accordance with the laws of the State of Nevada, and shall be heard in the
State of Nevada and in the County of Clark.
These policies are subject to change at any time without notice.
No claims found on our web pages have been evaluated by the Food and Drug
Administration. These products are not intended to diagnose, treat, cure, or
prevent any disease. No claim or opinion on these pages is intended to be, nor
should be construed to be, medical advice. Please consult with a healthcare
professional before starting any diet or exercise program. FME Inc. & Stayleaner.com are not
responsible for product claims made by manufacturers on this web site. We are
not responsible for typographical errors that may appear on this web site.
Prices and information on these pages are subject to change without notice.
Sales tax applied to taxable items if shipped to a NV address. Free Shipping is only in the continental U.S.
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