Can I Return/Exchange A Product That I Opened Already?

If you have already opened, used, or partially used a product that you received from us, we can give you an in store credit towards new items in most cases. We can not refund you for opened products.  If there is something defective with the product itself, then of course we will either ship you a new item or refund the cost of the product.

You can return an opened product as long as you ordered it within the last 30 days. You must return the bottle back to us. We will then give you an in store credit minus the shipping or return shipping fees. We can not accept returns or exchanges on the items that you receive resulting from this return of an opened bottle.

If I Do Not Get Good Results, Can I Return The Empty Bottle?

We have worked hard to create a site that will help you to make the best choices when it comes to product that work! If you believe the product that you purchased did not work for you, and you made sure to use the full bottle and follow the directions completely, we can sometimes allow you to return the product for an in store credit, minus the shipping.  This is determined by the manufacturer and whether or not they will credit us on a particular product that did not work for you.

I Received The Wrong Product! What Do I Do?

Don't worry, we will take care of this for you in record time! If you received the wrong product, flavor, size or color, simply e-mail us at customer.service@stayleaner.com or call us at 1-888-889-9444 toll-free. Give us your name, order number and the item that was not correct and what item you should have received. We will check into this immediately, arrange for the missing product to be returned to us, and send out the correct product right away! You will receive the correct one before you know it.

If I Get Sick By Taking A Product, Can I Return It?

Sometimes a product may not agree with your stomach or you may have a negative reaction. Luckily, this is extremely rare and if it does happen, it is not anything major. We will gladly give you an in-store credit or exchange for an opened item that you feel caused you discomfort. Follow the directions above for sending the product back to us.

What Do I Do If I Received A Damaged Product?

We make every effort to package the item the best we can so that it will be in perfect condition when it arrives at your door. Unfortunately, in rare cases an item may be damaged during shipment. We understand your frustration and we will do everything we can to replace the product as quickly as possible!

To get a replacement, simply e-mail us immediately at customer.service@stayleaner.com or call us at 1-888-889-9444 toll-free and let us know your name, order number, and the item that was damaged. We will then send out a new product immediately and also arrange for the damaged product to be returned to us. We apologize for the trouble!

Do You Charge A Re-Stocking Fee For Returns?

It depends on the reason for the return and the amount of time that it takes you to return it. If the item is not opened, you can return it within 30 days and there will be no re-stocking fee. If the item is opened, you can return it for an exchange or in-store credit within 30 days with no re-stocking fees. If you return your item after these dates, you will be charged a small 25% re-stocking fee. We can not accept returns from orders that were placed over 2 months ago.

How Long Do Refunds Take?

Once we have confirmed that you are getting a refund, the refund will be processed within 24 hours! If you paid by credit card, it will take up to 3 business days to show up on your credit card account. If you paid by check or money order, the refund should arrive in the mail within 7 - 14 business days. We work hard to be sure that your refunds get to you as quick as possible!